FABDENT POLICIES

Turnaround Times

Everyone is busy and time is precious, we understand this perfectly. To have a smooth running business with your work always on time we both need to be mindful that good work takes a little time to do.

We have set a schedule for work that will allow our lab and your businees to be effecient, punctual and help give your patients a better overall experience.


Truline Invisible Aligners    

5- 10 Days from approval

Implaguide Surgical Gudes  

3-5 Days from approval


Ceramics   5-7 Days

DigiSplint    5 Days

i-expander   5 Days

Orthodontic    5-7 Days

Click Retainers  3 Days

Sleep Appliances  5-7 Days

Mouthguards   5 Days


Days or  "Days in Lab" means normal days Monday to Friday and excludes wekends and public holidays and delivery days. Always consider delivery days as extra to these days. Delivery times vary depending on area. Metropolitan Sydney is one day, Express Post is normally one day in most capital cities but may be longer in some regional areas. It is best for customers to check these times to make sure work will come to you on time. We may be able to arrange a alternate courier service if delivery times are not satisfactory with Express Postal service.

A RUSH service is available at an extra 20% premium on top of our normal charges.

Remake Policy

Our remake policy is very simple:

Unless the item is returned to us on the original model with original bite that we made the job with we cannot consider the case for a free remake. We will need to evaluate the individual case and we will remake it free of charge only if it meets the remake criteria.

Generally a 50% Remake fee is applicable to any case not making the free remake criteria.

If you automatically send a new impression or model or intra Oral Scan you will usually be charged 50% remake fee. WHY? Because obviously the model we originally made the job on is faulty or has changed is in some way, regardless if it was an impression, model or Intra Oral Scan.

We take all care but cannot take any responsibility for faulty models, Impressions or scans. We are not responsible for accepting a case if it has been presented to us with a faulty impression model or Intra Oral Scan. You are always responsible for the integrity and accuracy of impressions, models or scans. We will always advise you if we think there is an obvious issue but we cannot call every case.

WE DO NOT ACCEPT ALGINATE IMPESSIONS.

Of course there will always be some cases that need to be remade and don't meet the remake criteria. Just talk to us and we will always work out a suitable compromise.

For digital design files: we will remake a case for which we are sent a digital file if the following criteria are met:

          The design file provided by the customer meets the design and fit requirements for the material (e.g. minimum thickness, connector size, cement gap, indication)

          The failure modes for the case for which we will do the remake are (1) if the unit breaks or (2) if we fail to match the prescribed shade.

          Units that have been improperly ground on may become compromised and will not be remade for free.

          Units that are to be remade must be sent back to Fabdent

For cases which a physical model is provided: we will remake a case for which we are sent a physical model if the following criteria are met:

          The failure modes for the case for which we will do the remake are (1) if the unit breaks or (2) if we fail to match the prescribed shade or (3) if the unit does not fit the model

          If you are concerned about how we will design a particular case, you may always request a design review on your workorder.  We will send you a 3D HTML file of the case that you can approve or request changes to before the case if fabricated.

          Units that have been improperly ground on may become compromised and will not be remade for free.

          Units that are to be remade must be sent back to Fabdent


Fabdent offers free remakes for cases according to the above terms. Fabdent does not offer refunds, credits or compensation.

Accounts Policy

If you pay on time you will not be charged any extra fees or charges.

We do understand from time to time this can't be done so all we ask is that you contact us to work out a payment schedule.

All late accounts will incur charges as we cannot be responsible for your credit past our resonable regular terms.

We work on a 30 day account system. We will send you a statement at the end of each month and expect it to be paid in full before the end of the following month. For example June Statement must be paid in full by the end of July.

All Credit Cards are accepted. There are no credit card fees payable for any account kept in good order.


A $30 per month past due admin charge is applicable to all overdue accounts.


If you have any issues with statements or invoices contact us immediately, all claims must be made promptly or they will not be valid. Please do not create a dispute over way past due accounts more than 60 days as we will not entertain it.


If you have any difficuty paying on time CALL US and we will discuss payment terms.


Contact Us

Don't hesitate to contact us today .




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1/117 Anzac Parade

Kensington NSW 2033

612 9313 7971  1300 878 336

Fabdent Products and Services © 2020